FAQ
Frequently Asked Questions (FAQ)
Welcome to our store! Here are some of the most common questions our customers ask. If you can’t find your answer here, feel free to contact us — we’re happy to help! 💌
1. Where is my order?
Your order is being processed and will be shipped soon! Once it’s on the way, you’ll receive a tracking link by email to follow its journey.
2. How long does shipping take?
Delivery usually takes 5–10 business days, depending on your location and shipping method. We always do our best to deliver as quickly as possible.
3. Do you ship internationally?
Yes, we ship worldwide 🌍 Delivery times and shipping rates may vary by country.
4. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to check the delivery status in real time.
5. Can I change or cancel my order?
If your order hasn’t been shipped yet, we can help you update or cancel it. Please contact us within 24 hours at support@[yourstore].com.
6. What is your return policy?
You can return items within 14 days of delivery for a refund or exchange, as long as they are unused and in original packaging.
To start a return, contact us at support@[yourstore].com.
7. What if I receive a damaged or wrong item?
We’re really sorry about that! Please send a photo and your order number to support@[yourstore].com, and we’ll fix it right away — replacement or refund, your choice.
8. Do you offer discounts or promo codes?
Yes! 🎁 We regularly post exclusive offers for our subscribers and social media followers.
Join our newsletter or follow us on Instagram to stay updated.
9. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other secure payment options shown at checkout. All transactions are SSL-encrypted for your safety.
10. Is it safe to shop on your website?
Absolutely ✅ Our website uses secure SSL encryption to protect your information and ensure a safe shopping experience.